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Prepare an Almas Water order in a few taps.
Almas Go Digital
Water delivery, digital coupons and rewards in one app.
Use Almas Go Digital in Qatar to order water, manage virtual coupons, view loyalty rewards, plan deliveries, follow delivery updates and reach customer support.
Digital water couponsLoyalty rewardsDelivery and customer support
Open customer app
Almas Go Digital
Your water account, rewards and deliveries in one place.
Almas Go Digital brings ordering, digital water coupons, balance and usage checks, loyalty rewards, delivery planning, tracking updates and customer support into one account.
Digital water coupons—also called virtual water coupons—replace the need to carry a printed coupon book for app-managed plans.
Go digital. Carry less paper.
Digital coupon records reduce dependence on printed coupon books and make account balances easier to check.
Delivery trackingYour Almas delivery is on the way.Route active · Delivery update
Digital coupons
View coupon balance, usage and renewal information.
Delivery planning
Review your delivery day and manage delivery-related requests.
Delivery tracking
Follow available route and order-status updates from your account.
Loyalty rewards
See eligible reward points, tier progress and programme activity.
Redeem points
Use eligible points against available rewards under programme terms.
Complaint support
Submit a service concern or complaint through the customer account.
Quick Connect
Reach Almas support without leaving the digital experience.
Quick reorder
Repeat a regular requirement and view current offers when available.
One account for the regular water-delivery journey.
Order Almas Water, review account information, manage app-based digital coupons and return to regular requirements without rebuilding the request each time.
- Easy ordering
- Digital coupon balance
- Quick reorder
- Current offers
Loyalty progress that stays visible.
Customers can view eligible Almas Rewards points and tier progress in the app. Eligible points can be redeemed against rewards made available under the current programme terms.
- Reward points
- Tier progress
- Eligible redemption
Plan the delivery and follow its progress.
Review the delivery day connected to the customer account, manage delivery-related requests and follow available order, route and delivery-status updates from the Almas Customer experience.
- Delivery day
- Order status
- Tracking updates
Keep complaints and support connected to the account.
Use the customer-support journey to submit a service concern or complaint and connect with Almas for assistance. Urgent matters can still be escalated through the published phone and WhatsApp channels.
- Service requests
- Complaint support
- Quick Connect
Go digital and carry less paper.
App-managed coupon records reduce dependence on printed coupon books, make balances easier to check and create a clearer digital record for the customer journey.
Frequently asked
Answers to common questions.
01What is Almas Go Digital?
Almas Go Digital is the Almas Customer web and Android experience for ordering water, managing digital coupons, viewing loyalty information, checking delivery updates and contacting customer support in Qatar.
02Can Almas loyalty points be redeemed?
Eligible reward points can be redeemed against rewards available under the current Almas Rewards programme terms. The app shows the customer's eligible points, tier progress and available options.
03Can customers follow an Almas delivery in the app?
The Almas Customer experience provides the delivery day and available order, route and delivery-status updates connected to the account. The exact information shown depends on the order and delivery stage.
04Can I submit a complaint through Almas Customer?
Customers can use the support journey to raise a service concern or complaint. Urgent delivery or service matters can also be escalated through Almas phone or WhatsApp support.
05Where can I use Almas Go Digital?
Customers can open the Almas Customer web app or download the official Android app from Google Play.
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